What Twin Cities Homeowners Should Know

What To Expect From The Roofing Insurance Claim Process

What This Guide Covers

Making Sense Of A Confusing Process

The insurance claim process is often the most confusing and stressful part of dealing with storm damage to a roof, more so for many homeowners than the actual roof work itself. This guide walks Twin Cities and Northwest Metro homeowners through what actually happens from filing a claim to final payout, since understanding the sequence in advance, adjuster inspection, scope of loss, potential supplementing, approval, and eventual depreciation release, turns an unfamiliar process into a predictable one. Much of the anxiety around this process comes from not knowing what's normal, whether an adjuster's initial estimate is final, whether a contractor's involvement in reviewing that estimate is standard practice, or how long the whole sequence typically takes. This guide addresses those questions directly, drawing on what the claims process actually looks like in practice rather than leaving homeowners to piece it together during an already stressful situation.

Storm damage roof inspection and documentation by Today's Exteriors

Get Started Today

Protection Today, FOr A Safer Tomorrow

Understanding The Process

Why The Claim Process Causes More Stress Than The Repair Itself

For most homeowners, the insurance claim process is the most anxiety producing part of dealing with storm damage, more so than the actual roof work. The process typically starts when the homeowner files a claim, after which an adjuster is scheduled to inspect the property and issue what's called a scope of loss, essentially an itemized estimate of what the insurance company believes needs to be repaired or replaced and at what cost. This initial scope doesn't always capture everything, since adjusters are covering many properties and can miss damage that a roofing specific inspection would catch, like compromised flashing or ventilation issues that aren't visible from a quick walk of the roof. When a contractor reviews the adjuster's scope and finds items missing or underpriced, that gets submitted as a supplement, essentially a request for the insurance company to revise the scope based on additional documentation. Once the revised scope is approved, work gets scheduled and completed, and many policies release a final depreciation payment only after the work is finished and documented. Understanding this sequence in advance turns a confusing process into a predictable one.

The Claim Process Step By Step

  • Filing the claim starts the clock. Most policies have a window for filing after a storm event, which is why acting soon after damage occurs matters more than it might seem.

  • The adjuster's inspection produces the initial scope of loss. This is the insurance company's estimate of covered damage and cost, and it's the starting point, not necessarily the final word.

  • Supplementing addresses what the adjuster missed. A contractor's inspection can identify damage the initial scope didn't capture, and submitting documentation for that gets it added to the covered scope.

What A Contractor's Role Actually Looks Like

  • Documentation from the first inspection. Photos and a detailed damage assessment become the foundation for supporting the claim from day one.

  • Reviewing the adjuster's scope against what was actually found. This is where missed or underpriced items get caught and addressed.

  • Coordinating the depreciation release after work is complete. Final documentation supports getting the full claim amount released once the job is finished.

Why Homeowners Are Trusting Today's Exteriors

Your Home Deserves A Contractor Who Cares As Much As You Do

At Today's Exteriors we're a lot like Goldilocks and the three bears, just the right size—not too big and not too small. Clients won’t be dealing with a large corporation bogged down by red tape or inflated prices. At the same time, they won’t be working with an inexperienced team. Today’s Exteriors has the expertise and resources to manage all of your roofing or home exterior projects from start to finish. Aaron Johnston along with his wife, Nicki, and brother, Addison, the dedicated team behind Today’s Exteriors, have been delivering excellence to their Maple Grove community for over +25 years, this company has been their passion. Aaron personally supervises every project to ensure that clients receive exceptional customer service and quality installation. When customers work with Today’s Exteriors, they benefit from the owners’ personal attention and always know who to contact if questions arise.

Ready TO Transform Your Home Or Property?

FAqs

Insurance Claim FAQs

How long does the insurance claim process typically take?

It varies by insurer and the complexity of the damage, but supplementing and getting a revised scope approved can add real time beyond the initial adjuster visit.

Do I have to use the contractor my insurance recommends?

No, homeowners have the right to choose their own contractor for the work.

What is depreciation, and when do I get it?

Many policies withhold a portion of the payout until the work is complete, releasing that remaining amount, the depreciation, after final documentation is submitted.

Your Hometown Hero. Serving The GReater NW Metro Since 1998.

  • Maple Grove MN

  • Plymouth MN

  • Rogers MN

  • Corcoran MN

  • Dayton MN

  • Elk River MN

  • Otsego MN

  • Monticello MN

  • St Michael MN

  • Albertville MN

11308 70th Pl N, Maple Grove, MN 55369, USA

Quick links

Storm Restoration

Roofing

Siding

Gutters

FAQs

Contact Our Team

Today's Exteriors, The Twin Cities #1 Roofing Contractor

The Twin Cities' #1 Exteriors Contractor. Proudly Serving Maple Grove, MN and the surrounding NW Metro Since 1998.

MN Contractor License #BC387451

Copyright 2026. Today's Exteriors. All rights reserved.